Refund policy

Returns & Refunds Policy

Last updated: 25 October 2026

At Compás, every product is prepared specifically for your order through our trusted print-on-demand fulfilment partner, Printful.

We want you to be happy with your purchase. Please read our returns and refunds policy before placing an order so you understand how returns, exchanges and refunds are handled.

1. Returns & cancellations

Under UK consumer law, customers generally have the right to cancel an online purchase within 14 days of receiving their order, without giving a reason.

To exercise this right, you must notify us within 14 days of receiving your goods. You then have a further 14 days to send your items back.

To request a return, email info@1compas.co.uk with your order number and the item you wish to return.

Please do not send products back before contacting us. We will provide the appropriate return instructions and address.

Certain products that are personalised or made to your individual specifications may be excluded from change-of-mind cancellation rights. This does not affect your rights if an item is faulty or not as described.

2. Incorrect sizes, colours & change of mind

We strongly encourage customers to check product descriptions, sizing guides and colour selections before placing an order.

As our products are produced on demand, we do not offer complimentary exchanges or cover return postage for incorrect size selections, colour preferences or changes of mind.

Where you exercise your statutory right to cancel:

You are responsible for the direct cost of returning the item.
Items should be returned unworn, unwashed and with any original tags where possible.
You may try on clothing as you would in a physical shop.
We may make a lawful deduction from your refund if an item has been handled beyond what is necessary to inspect it and its value has been reduced.

If you require a different size or colour, please place a new order through our website. We do not provide free replacement products for incorrect customer selections.

3. Damaged, defective or incorrect products

If your order arrives damaged, defective, misprinted or different from what you ordered, please contact us as soon as possible.

We recommend reporting issues within 30 days of delivery so we can investigate them promptly with our fulfilment partner.

Please email info@1compas.co.uk and include:

Your order number.
A description of the issue.
Clear photographs showing the affected item and the problem.
Photographs of the packaging, if relevant.

Where a product is confirmed to be faulty or incorrect, we will arrange an appropriate remedy, including a replacement or refund, at no additional cost to you, in accordance with your statutory rights.

In most cases, faulty or misprinted products will not need to be returned.

Our recommended reporting period does not limit your statutory consumer rights.

4. How to return an item

To arrange an eligible return:

Email info@1compas.co.uk with your order number and return request.
We will review your request and provide the appropriate return address and instructions.
Package the item securely to prevent damage during transit.
Include your order number and return details inside the parcel.
Send the item using a tracked postal service and keep your proof of postage.

For change-of-mind returns, customers are responsible for return postage costs. We recommend using a tracked service, as you are responsible for the goods until they are returned or you provide appropriate proof of return.

Important: Do not send items directly to Printful or to the address shown on your original parcel without first contacting Compás. The correct return location may vary depending on where your order was fulfilled.

5. Refunds

Once your return has been received, or you have provided appropriate evidence that it has been sent back, we will process your refund in accordance with UK consumer law.

For eligible cancellations, refunds will include the price of the returned goods and the applicable standard outbound delivery charge. If you selected a premium delivery service, the additional delivery cost is not refundable.

Refunds will be issued to your original payment method within 14 days of receiving the returned goods or receiving satisfactory proof that they have been sent back, whichever is earlier.

Your bank or payment provider may take additional time to display the refund.

Where legally permitted, deductions may apply if returned goods have lost value because of excessive handling.

6. Exchanges

As our products are made on demand, we do not offer direct size or colour exchanges.

If you would like a different size, colour or design, please place a new order through our website.

Your right to cancel an eligible original order remains unaffected.

If you receive an incorrectly labelled, defective or incorrect product, please contact us so we can resolve the issue.

7. Personalised products

Products genuinely personalised for you or manufactured to your individual specifications may not qualify for a change-of-mind return.

This exclusion does not automatically apply simply because a product is printed after an order is placed.

Any applicable restriction will be made clear before purchase.

Personalised products remain covered by your statutory rights where they are defective, damaged or not as described.

8. Incorrect shipping addresses & undelivered parcels

Customers are responsible for providing complete and accurate delivery information at checkout.

If you notice an error, contact us immediately. We will attempt to update the delivery details where possible, but changes cannot be guaranteed once an order has entered fulfilment or been dispatched.

Where a parcel is returned because of an incorrect or incomplete address supplied by the customer, or because it was not collected when reasonably required, additional postage charges may apply before reshipment.

We are not responsible for additional costs arising solely from incorrect information supplied by customers, except where applicable consumer law requires otherwise.

If your order has not arrived, please contact us so we can investigate the delivery.

9. Lost parcels

If your parcel appears to be lost during delivery, contact us at info@1compas.co.uk with your order number.

We will investigate with our fulfilment and delivery partners and arrange an appropriate resolution where the parcel has been lost.

Customers are not responsible for parcels lost before delivery to them or to a person they have nominated to receive the goods, subject to applicable consumer law.

10. Your statutory rights

Nothing in this policy excludes or restricts your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or other applicable consumer protection legislation.